Delete Your Account
Last Updated: December 21, 2025
Overview
At Better Keep Notes, we respect your right to control your personal data. This page explains how you can request deletion of your account and data, what data will be deleted, the deletion timeline, and how you can recover your account if you change your mind.
Your Rights: Under data protection regulations including GDPR and similar laws, you have the right to request deletion of your personal data. We make this process straightforward and transparent.
How to Delete Your Account
You can request account deletion directly from within the Better Keep Notes app:
Open the App
Launch Better Keep Notes on any of your devices and sign in to your account.
Go to Your Profile
Tap on your profile picture or avatar in the top corner to access your account settings.
Find "Danger Zone"
Scroll down to the "Danger Zone" section at the bottom of your profile page.
Tap "Delete My Account"
Click the "Delete My Account" button. A warning dialog will appear explaining the consequences.
Confirm Deletion
Review the warning carefully and tap "Delete Account" to proceed to the verification step.
Verify Your Email
A 6-digit verification code will be sent to your registered email address. Enter this code to confirm you own the account. The code expires in 10 minutes.
Deletion Scheduled
Once verified, your account will be scheduled for permanent deletion after 30 days. You can cancel by signing back in during this grace period.
Export Your Data (Optional)
After deletion is scheduled, you'll be offered to export your data before being signed out. Click "Export Data" to download a ZIP file containing all your notes and attachments, or "Skip" to sign out immediately.
💡 Tip: We strongly recommend exporting your data when prompted after scheduling deletion. The export includes all your notes, labels, and attachments in a portable ZIP format that you can keep for your records or import into other applications.
Alternative: Contact Us
If you cannot access the app or prefer to request deletion via email, you can contact us at contact@betterkeep.app with the subject line "Account Deletion Request". Please include the email address associated with your account for verification.
What Data Will Be Deleted
When your account deletion is processed, the following data will be permanently removed from our servers:
| Data Type | Description | Status |
|---|---|---|
| Account Information | Your email address, display name, and profile photo | Deleted |
| Notes & Content | All notes, checklists, sketches, and text content you've created | Deleted |
| Labels & Organization | All labels, categories, and organizational structures | Deleted |
| Attachments & Media | Images, voice recordings, and other media files attached to notes | Deleted |
| Encryption Keys | Device keys and encryption data used for end-to-end encryption | Deleted |
| Device Information | List of registered devices and approval requests | Deleted |
| User Preferences | App settings, theme preferences, and notification settings | Deleted |
| Firebase Authentication | Your authentication credentials and sign-in methods | Deleted |
⚠️ Important: Once the 30-day grace period ends, all data deletion is permanent and irreversible. We cannot recover your notes or any other data after this point.
Data Retention During Deletion
Some data may be retained for limited periods even after account deletion for the following purposes:
| Data Type | Retention Period | Reason |
|---|---|---|
| Server Logs | Up to 90 days | Security monitoring and abuse prevention |
| Backup Archives | Up to 30 days | Disaster recovery (automatically purged) |
| Legal Hold Data | As required by law | Legal compliance and regulatory requirements |
Note: Any retained data is anonymized or encrypted and cannot be used to identify you or access your content.
Deletion Timeline
Your account deletion follows this timeline:
Day 0: Deletion Requested
You confirm account deletion. Your account is immediately signed out and marked for deletion.
Days 1-29: Grace Period
Your data remains intact but inaccessible. You can cancel deletion by signing back in during this period.
Day 30: Permanent Deletion
All your data is permanently and irreversibly deleted from our servers. No recovery is possible after this point.
Day 30-60: Backup Purge
Data is removed from backup systems as they cycle through normal retention periods.
How to Cancel Deletion (Recovery)
Changed your mind? You can recover your account during the 30-day grace period:
✓ Recovery is Simple: Simply sign back into Better Keep Notes with your Google account within 30 days of requesting deletion. Your deletion request will be automatically cancelled and all your data will be restored.
Recovery Steps
- Open Better Keep Notes on any device
- Tap "Sign In" and use your Google account
- Your scheduled deletion will be automatically cancelled
- All your notes and data will be available again
⚠️ Time Limit: Recovery is only possible during the 30-day grace period. After day 30, your data is permanently deleted and cannot be recovered by any means.
Local Data
In addition to server data, Better Keep Notes stores data locally on your device. When you delete your account:
- Automatic Cleanup: Local data is cleared when you are signed out after requesting deletion.
- Manual Cleanup: You can also uninstall the app to remove all local data.
- Other Devices: Local data on other devices will be cleared when you next open the app on those devices.
To Manually Clear Local Data
If you want to ensure all local data is removed:
- Android: Go to Settings → Apps → Better Keep Notes → Storage → Clear Data
- iOS: Uninstall and reinstall the app, or delete the app entirely
- Web: Clear your browser's site data for Better Keep Notes
- Desktop: Uninstall the application and delete the app data folder
Export Your Data
Before deleting your account, you can export all your data to keep a local backup. The export feature creates a ZIP file containing:
| File/Folder | Contents |
|---|---|
| notes/ | Unlocked notes exported as individual Markdown (.md) files, preserving formatting |
| locked_notes.json | Locked (encrypted) notes in JSON format with encrypted content preserved |
| labels.json | All your labels and categories |
| attachments/ | All images, audio recordings, and sketches organized by note |
| metadata.json | Export information and statistics |
| README.txt | Documentation explaining the export format |
How to Export
Start the Deletion Process
Follow the account deletion steps above (go to Profile → Danger Zone → Delete My Account).
Complete Email Verification
Enter the 6-digit verification code sent to your email to confirm your identity.
Choose "Export Data"
After deletion is scheduled, you'll see an option to export your data. Click "Export Data".
Save the ZIP File
The ZIP file will be saved to your Downloads folder (or Documents on mobile). You can also share it to cloud storage or other apps.
Data Portability: Unlocked notes are exported as Markdown files, which are universally compatible and can be opened in any text editor or note-taking app. Locked notes remain encrypted in JSON format for security. This ensures you always have access to your data.
Before You Delete
We recommend taking these steps before deleting your account:
- Export Your Data: Use the app's export feature to download a backup of your notes before deletion.
- Check All Devices: Make sure you have access to any notes stored only locally on other devices.
- Save Important Information: Copy any critical information to another location.
- Review Shared Content: If you've shared any notes, inform collaborators before deletion.
Frequently Asked Questions
Why do I need to verify my email to delete my account?
Email verification is an additional security measure to confirm you truly own the account being deleted. This protects against unauthorized deletion if someone gains access to your device. We send a 6-digit code to your registered email that expires in 10 minutes.
I didn't receive the verification code. What should I do?
Check your spam or junk folder first. The email is sent from noreply@betterkeep.app. If you still don't see it after a few minutes, try requesting a new code. Make sure the email address on your account is correct and accessible.
Can I delete specific notes instead of my entire account?
Yes! You can delete individual notes by moving them to trash and then emptying the trash. You don't need to delete your entire account to remove specific content.
Will my notes be visible to anyone during the grace period?
No. Once you request deletion, your account is signed out and your data becomes inaccessible to everyone, including you (unless you cancel the deletion by signing back in).
Can Better Keep Notes staff access my data during deletion?
No. Your notes are end-to-end encrypted. Even our staff cannot read your note contents. The deletion process is automated and does not involve human review of your data.
What happens if I create a new account with the same email after deletion?
After the 30-day period, your old data is permanently deleted. If you create a new account with the same email address, it will be a completely fresh account with no access to previous data.
How do I know my data has been deleted?
After the 30-day grace period, you will not be able to sign into your old account. If you try to sign in, you'll be prompted to create a new account, confirming the old account no longer exists.
Is there any way to expedite the deletion process?
The 30-day grace period is designed to protect you from accidental deletion. If you have urgent security concerns, please contact us at contact@betterkeep.app and we'll assist you.
Contact Us
If you have any questions about account deletion or need assistance, please contact us:
- Email: contact@betterkeep.app
- Subject: Account Deletion Inquiry
- Company: Foxbiz Software Pvt. Ltd.
We typically respond within 2-3 business days.
Related Policies
- Privacy Policy - Learn how we collect and protect your data
- Terms of Service - Understand our terms of use